Privacy Policy

This privacy policy covers (Rotherchem) collection, use and disclosure of information practices while on our website ( This privacy policy together with our terms and conditions and other agreements with you, forms the basis on which we will collect and process your data. In this policy (Rotherchem) is referred to as, we, us, our. The policy describes how we collect, store and process your data on this website

The collection and use of information by us

What information we may collect from you (the user) when you use our website or services?

We try to reduce holding and use of sensitive information.

How we may use your data?

Why do we collect, process and store your data?

We needs to collect, process and store your data to enable an efficient and legally compliant delivery of services and products to you (all users).

Legal bases for processing data

We rely on the following legal bases to process your information in line with legal requirements.

How long do we hold your data?

We may hold your data for as long as it’s legally required and to enable us to maintain your account. User can request to delete their personal data from our system, please refer to the “User access and choices section” of the policy for details.

Data Security

We take security of user data very seriously and take appropriate steps to keep it secure. At no point we will sell your personal data to another company.

Where is the user data stored and who has access?

The user data is saved on secured dedicated servers in United Kingdom. With industry level security and firewalls to stop any external threats accessing information. The information is accessed by the us and our IT services providers (Tech Developer Ltd) in European Economic Area (EEA) and outside of EEA, to ensure that the website runs smoothly and to carry out administrative tasks. To provide certain services, such as, repeat prescription requests and EPS nomination, we will need to share your personal details with your GP surgery. By using this website and our services, you agree to the collection, storing and processing of your personal data by us. Also, we may host carefully selected third party service provider on our website, such as online doctor providers and vaccination booking providers. If you decided to use these service, your personal data will be shared with them to enable them to provide you with the service.

How do we protect your data?

We take the security of your personal information seriously. When you enter sensitive information, we encrypt the transmission of that using secure socket layer technology (SSL). We do not store any credit or debit card information. Payments are processed via a third party payment provider that is fully compliant with Level 1 Payment Card Industry (PCI) data security standards. Any payment transactions are encrypted using SSL technology. We follow generally accepted standards to protect your personal information submitted to us. We take at least a monthly backup of the data stored on our system and is store in UK based dedicated servers.

Commercial sale of your data?

Under no circumstances will we make your personal data available to a third party company for sale. Your data is used to provide products and services to you.

Limitations of internet based systems

We follow generally accepted standards to protect your personal information submitted to us. Due to the nature of digital information transmission, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

User Access and Choice

As a user, under the GDPR rules, you have the following rights over your data that we store and hold.

Right to withdraw consent: you have the right to withdraw your consent at any point by contacting us through the details below. In some circumstances, this might not be always possible or you might have to wait for a period of time for this to take place. Contact us for if you would like to discuss this in detail.

Opt-out Preferences

If you wish to subscribe to our newsletter(s), you can do at the time of registration. We will use your contact details to send the newsletter and other relevant materials that we believe are of benefit to you.You may choose to stop receiving our newsletter by sending us an email request.

Additional Information

Links to 3rd Party Sites

Our website may contain links to other 3rd party websites. The privacy policies of these third party websites will differ from that of ours. It’s your responsibility to read the privacy policy and rules for any 3rd party websites that is linked to us. Your information is governed by their privacy policy. We recommend that you read privacy policy of any 3rd party website before submitting any personal information.


We ask our customers to provide us with feedback in the form of rating and a comment about their experience. This information will be displayed on our website, with the customer first name, in the form of a testimonial. If you wish to update or delete your testimonial, you can request this by emailing us.

Social media widgets

This website includes social media widgets and buttons which are linked to our accounts on the respective social media platforms. These platforms are governed by their own set of privacy policies and terms of use, please check before using any of these platforms.

General Privacy Information

Tracking Technologies / Cookies

A cookie is a small text file that is stored on your computer when you open our website. The information we collect through the cookies is used to find out about your preferences and making your browsing experience more personalised. Please refer to our Cookie policy for details.

Changes to this Policy

We reserve the right to make changes to this privacy policy at any time to reflect the way we handle data at our organisation.

Contact Us

We welcome any questions, comments and requests about this privacy policy and you can reach us on our contact details.